Community AdminHi, you mention clearing registry, can I check what steps were taken, and did you use ccleaner?
http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
Do you have another machine available that you can log in and test with? If so, and it works fine - I suspect it will - can you try copying over the Sims 4 folder from Origin Games and see if anything changes?
Thanks.
I was able to go through the program files on both computers and see what the differences were. There was one file missing on my desktop (PathPlannerData_201410242332), so I put that file on a flash drive and put it in the program files on the desktop. I turned it on and then it worked! But then I turned it off, turned it back on, and it wasn't working again. I was so close. :/
Try to force reset Origin - it should take a look at installed content and verify that everything is in the proper place.
Here is how to clear Origin cache files:
1) Make sure you have hidden files/folders set to show(see link below)
1a) http://windows.microsoft.com/en-ie/windows/show-hidden-files#show-hidden-files=windows-7
2) Go into the C: drive in My Computer and look for a folder titled 'ProgramData'
3) Delete the 'Origin' folder located in 'ProgramData'
4) Pull up the 'Run' box(see link below) and type in '%appdata%'
4a) http://windows.microsoft.com/en-us/windows/what-happened-run-command#1TC=windows-7
5) This should pull up the directory 'Username > Appdata > Roaming'
6) Delete the 'Origin' folder located here in the 'Roaming' folder. Next, at the top of this box - you should be able to see the directory we are in.
7) Click where it says 'AppData' to back out one folder - we should now see a folder titled 'Local'
8) Delete the 'Origin' folder located inside of the 'Local' folder.
9) Launch Origin and follow the process of license agreement and logging in - it may look at each game and 'Verify game files' - let this finish and attempt to run the game again.
Okay, I just did all of that, and it still doesn't work. :/
Let's try to create a new user account for windows and see if it will work over there. Make sure you make it an ADMINISTRATOR account.
Here is how you do it on Windows 7:
http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/
Here is how you do it on Windows 8:
http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-8/
Make sure you LOG OFF your original account and NOT just switch users. Log onto your newly created Administrator account.
Search for Origin and try to run The Sims 4 on this new windows account.
@princesssimkay wrote:
I was able to go through the program files on both computers and see what the differences were. There was one file missing on my desktop (PathPlannerData_201410242332), so I put that file on a flash drive and put it in the program files on the desktop. I turned it on and then it worked! But then I turned it off, turned it back on, and it wasn't working again. I was so close. :/
Did the file get removed again ?
I checked and the file is still there... I found some other missing files and put them in their places, but still nothing's happening.
When you start the game and it's not starting, is there a process ts4.exe running at all ?
Community Manager
