Community ManagerWould you both mind reloading the EA app for me please and let me know if you're seeing Growing Together under your Add-Ons now?
@EA_Solaire do you mean just turning the computer an opening the EA app, or reinstall the app?
I did forget the last steep they made me do which was a full uninstall of the Sims 4 and reinstall. I still haven't been able to play and haven't loaded the game since the reinstall considering how long it took to download.
I'm not home from my pre op check up but I can try As soon as I get home. It won't be to long.
Community ManagerNo need to reinstall the app, we'll just need you to login and check your account when you're able to please 🙂
No rush on this at all, but please keep me posted!
THANK YOU!!! THANK YOU!! Thank you!
Its fixed. I noticed I got an email thanking me for using EA help while I wasn't home so I guess they fixed it then?
It was the code and you all had to do something on your side either refreshing or putting in a new one right? Which is what I asked for and all the chat people told me it wasn't a thing. I wish I had gotten you and them this weekend!
Thank you again! I tracked over 23 hrs that I was chatting, restarting, downloading or researching this issue since the 2nd and you fix it in what 2 hours looking at the time between your posts?
Other than the emails after is there any other way to give feedback on the people I talked to on chat? On the 3rd weirdly people drooped out and I started with a new person 4 times.
Again I really wish you or whom ever fixed it was someone I connected with over the weekend, It seems the stress kept my heart rate to high this weekend so surgery is delayed, but at lest my game works!
Is there by any chance a program to earn kits/ ea cash to buy stuff from when the game brakes and its all on EA's server side? I'd like in on it if possible I was going to get pastel pop kit to use with Growing Together but I'm scared now to redeem anything more!
Community ManagerReally glad to hear it's sorted for you, thank you for keeping me updated 🙂
I do apologize for the troubles you were having prior on this, we can certainly get that case reviewed for quality purposes. If you're looking to provide feedback on your contact with live support, you should be sent a feedback request to your email after any contacts with live support, be sure to check your email for those feedback requests.
We're always happy to help with any issues that pop up for you, please don't hesitate to reach out again if you need assistance with anything else!
Community Manager
