Sims 4 has disappeared from my origin
I bought the sims 4 on 2nd November, I redeemed my product code through my origin account and it downloaded and installed as normal.
I have played this on and off until yesterday with absolutely no issue, yet now I'm getting a message asking me to activate the game by entering my product code - and when I do this it won't allow it because the code has already been used (well, yes, of course it has! I downloaded the game through origin amd entered my code then!) And now of course the game has decided to disappear from my game library.
How do I get it back so I can play???? I'm not buying another copy of an already very buggy game.
HELP
If the game is no longer shows up on your Origin client, please try the following things
- Restart Origin
- Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
- Reinstall Origin
- Restart your router/modem,
- Get in touch with a game advisor.
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor
In Details here: How to contact a Game Advisor using the new EA Help page</
