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bmonki's avatar
11 years ago
Solved

Sims 4 has disappeared from my origin

I bought the sims 4 on 2nd November, I redeemed my product code through my origin account and it downloaded and installed as normal.

I have played this on and off until yesterday with absolutely no issue, yet now I'm getting a message asking me to activate the game by entering my product code - and when I do this it won't allow it because the code has already been used (well, yes, of course it has! I downloaded the game through origin amd entered my code then!) And now of course the game has decided to disappear from my game library.

How do I get it back so I can play???? I'm not buying another copy of an already very buggy game. 

HELP

  • If the game is no longer shows up on your Origin client, please try the following things

    • Restart Origin
    • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
    • Reinstall Origin
    • Restart your router/modem,
    • Get in touch with a game advisor.

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor

    In Details here: How to contact a Game Advisor using the new EA Help page</

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