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angellmarie's avatar
angellmarie
New Novice
4 months ago
Solved

SIMS 4 HORSE RANCH WILL NOT INSTALL

Hello! I am having trouble with downloading The Sims 4 Horse Ranch. Every time I try to download it, it has an error message. I've tried reinstalling the sims, repairing the game, and looking everyw...
pc
  • EA_Mako's avatar
    EA_Mako
    4 months ago

    Hey @angellmarie,

    Sorry to hear you've been having so much trouble with this. It looks like there are a couple things going on that we can hopefully shed some light on.

    Regarding the double purchases, this will be something support needs to look into again for you. I would suggest opening a new case specifically for the refund aspect rather than for the download issue. They'll need to refund the most recent purchase since it's a duplicate of a pack you already had on the account.

    As far as the downloading issue, this looks to be more of a potential EA app issue than something specific to your account. It sounds like you may have gone through many of these steps already, but please take another look through these troubleshooting options just to be sure each step has been attempted.

    If you're still having the same issue after going through all of the steps linked above, we'll need to gather some additional details to help investigate further. Please head over to this thread and provide the information requested in the linked post as you're able, thanks.

angellmarie's avatar
angellmarie
New Novice
4 months ago

I tried chatting with 3 people on EA chat. 

2 just couldn't help me, and the third person accused me of already downloading the game and playing it. I'm like If i already downloaded it and played it then why in the world am I contacting you??

I'm so frustrated. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 months ago

Hey @angellmarie,

Sorry to hear you've been having so much trouble with this. It looks like there are a couple things going on that we can hopefully shed some light on.

Regarding the double purchases, this will be something support needs to look into again for you. I would suggest opening a new case specifically for the refund aspect rather than for the download issue. They'll need to refund the most recent purchase since it's a duplicate of a pack you already had on the account.

As far as the downloading issue, this looks to be more of a potential EA app issue than something specific to your account. It sounds like you may have gone through many of these steps already, but please take another look through these troubleshooting options just to be sure each step has been attempted.

If you're still having the same issue after going through all of the steps linked above, we'll need to gather some additional details to help investigate further. Please head over to this thread and provide the information requested in the linked post as you're able, thanks.

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