Sims 4 households refusing to save

Question

I do have CC, but after I make about the third outfit category, even with one of each, the portrait is in constant load. I've tried without using any CC and I get the same result. It'll be a pain to pull all the CC out and move it all back, and I DEFINITELY don't want to reset the game and lose everything...the problem is pretty recent, and even randomized sims won't save. I can't upload to the gallery, either, I just get a frozen loading screen or saving screen. Since I really want to use the CC and the game, this is upsetting. Is there any patch I'm missing or something I'm doing wrong? CC should be working without an issue as it all goes on correctly and shows up, but nothing will save at all.

5e16garioaoh · Answer

Did this because i created sims i was completely satisfied with but was struggling to upload them to my gallery, in other words my household was refusing to save. Did what you said step by step and it completely restarted my entire game, losing all of my process and in turn losing the sims i was completely satisfied with, i have to start completely from scratch. Thanks.

crinrict · Answer

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files &nbsp;and make a backup.

If that works without you adding anything back, start putting stuff back. If it's cc, you need to weed through.

pilrat · Answer

Hi, MissPandaMonium. I feel your pain - I felt as if it was all of my cc that broke my game, but don't fear! It's usually one or two files that are outdated (or, in my case, actually meant for Sims 3. I am really clumsy.)

I trust that it is not the cc at fault here - it is your game files. This is because you explained taking out your custom content and still experiencing the same issues.

First, go to your Documents > Electronic Arts > The Sims 4 > and you will clearly see all of your files. In a safe place, save all of your mods / cc, and recent household saves if you'd like to keep them. (If you have any downloaded lots from places other than the gallery, save the files inside of your Tray as well. If you have no downloaded lots, there shouldn't be any files inside your Tray folder.)

It has come to my attention that from the most recent patch at the end of March, it has broken several game files. What I want you to do now is delete your Electronic Arts folder (make sure you have saved your households and cc!). Now, launch your game as normal, go into CAS and see if anything worked. Your game should have regenerated fresh files for itself. If it worked, it is safe to re-add your cc and household saves.

If your problem begins again after adding your cc back, please test each of your most recent and most oldest cc to see what the problem is.

Take caution that mistakenly downloaded Sims 3 and Sims 2 content can break your game and make it unlaunchable.

Good luck.

ea_atic · Answer

I'm closing this thread to stop it from being necroed.If you have any issues with The Sims 4, please make a new topic about your problems and what kind of steps you have tried to solve them./Atic