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maliciousBehind's avatar
maliciousBehind
6 years ago
Solved

SIMS 4 in - game data lost

Since the latest SIMS 4 update my entire in-game data and progress has disappeared. I have tried repairing the game but every time I start it, it leads me to the character creation menu and all my lo...
pc
  • kreatora's avatar
    kreatora
    6 years ago
    @maliciousBehind

    The TS4 file and TS4_x64 file are files from the Bin folders. These are game installation files that should not be touched and they are located in Program Files (x86) / Origin games / The Sims4 / game

    The Saves folder you are looking for should be in the Documents > Electronic Arts > The Sims 4 folder. Have you checked your OneDrive?

    And now I have a question, did you install Legacy Edition versions of the game? In this case, you should have in Documents> Electronic Arts two-game folders. old folder Sims 4 and a new folder The Sims 4 _LE
    Second question: Where did you find these files with your saves? Is there a Saves folder with old files of your saved games inside?
kreatora's avatar
kreatora
Hero (Retired)
6 years ago
@maliciousBehind

The TS4 file and TS4_x64 file are files from the Bin folders. These are game installation files that should not be touched and they are located in Program Files (x86) / Origin games / The Sims4 / game

The Saves folder you are looking for should be in the Documents > Electronic Arts > The Sims 4 folder. Have you checked your OneDrive?

And now I have a question, did you install Legacy Edition versions of the game? In this case, you should have in Documents> Electronic Arts two-game folders. old folder Sims 4 and a new folder The Sims 4 _LE
Second question: Where did you find these files with your saves? Is there a Saves folder with old files of your saved games inside?
maliciousBehind's avatar
maliciousBehind
6 years ago
@kreatora

I actually found the folder the game is linked to and managed to transfer the mods and savefiles. At first it deleted the files again but on the second try everything works well.
Thanks for the great help.
  • Symjay1411's avatar
    Symjay1411
    3 years ago

    Same thing happening to me how’d you fix it?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Symjay1411  Are you having exactly the same issue as the original poster?  If not, please describe your own issue in detail, and let me know whether your computer runs Windows or macOS as well.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @DramaLama21  Please look for any Sims 4 data in OneDrive's version of Documents.  If you find saves or other user data there, you can move the files back to the relevant folders within Documents > Electronic Arts > The Sims 4, and the game should read them.

    Please also search your computer for your missing saves.  Open a File Explorer window, click "This PC" in the left panel, and enter Slot_ in the search field in the upper-right corner.  If the search finds any saves, select one and click the "Open file location" menu button, and you'll jump to where that save is, which will hopefully be where the rest of your data is as well.  Here too, just move the files back to the appropriate location and the game should read them.

  • DramaLama21's avatar
    DramaLama21
    3 years ago
    @puzzlezaddict I have done all of these things.

    When looking into OneDrive, the only thing that shows up under documents is Document1.

    The only thing that shows up under Slot_ is minecraft related things (which I don't play anymore)
    anything else I can do?

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