Forum Discussion

Dat1GamerPerson's avatar
Dat1GamerPerson
2 years ago
Solved

Sims 4 "Initialization error at startup"

Hello, I just recently redownload The Sims 4 on my computer but when I tried to start it I got the error message "Unable to start: Initialization error at start up. [135dec40:29f00e76:00000083:n032c...
pc
  • Dat1GamerPerson's avatar
    Dat1GamerPerson
    2 years ago

    Please disregard this support ticket, I was able to acces the game by going directly to where the game is in my folders and opening it from the TS4_x64 file. Then I just created a shortcut for that file for easier access. I am leaving this thread here though in case anyone ends up having the same problem I did, because maybe they will have the same fix as me. Apologies for the inconvenience!

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

@bl33d3rbaby  Please post a screenshot of where you see TS4_x86, including the address bar, above the list of files and folders.  It shouldn't exist at all.  Please also let me know what kind of install you have: EA App, Steam, Epic, or something else.

bl33d3rbaby's avatar
bl33d3rbaby
10 months ago

I took a deeper dive this morning, it looks like those files were from 2014-2015 and were not currently involved in my issue. I have Origin. I figured out why I was getting the error though, my firewall was blocking TS4 from accessing the files it needed to run without notifying me of doing so. Once I allowed the game to access where it needed to go, it worked again. 

  • SamanthaLJones1's avatar
    SamanthaLJones1
    4 months ago

    What did you do to get to this screen? Please tell me step by step. I’m lost. 

  • CommanderStarca's avatar
    CommanderStarca
    2 months ago

    Had this same issue after update in January 2025... it was my firewall keeping me from initializing! Added the TS4 bin folder to exceptions for the firewall and it worked. Thank you so much!

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 months ago

      @CommanderStarcat  That's great to hear.  Would you mind posting a screenshot or two of what you changed, for other users who could benefit from a visual aid?  I don't have this problem myself and don't know exactly what is required to fix it.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,184 PostsLatest Activity: 18 minutes ago