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TTVTheNubShadow's avatar
TTVTheNubShadow
5 years ago
Solved

Sims 4 install loop

Ok so my sims 4 is stuck in a install loop I have been trying every solution I can find for 5 days now even went as far as completely trying over on my secondary computer fresh game install fresh ori...
pc
  • TTVTheNubShadow's avatar
    TTVTheNubShadow
    5 years ago
    @puzzlezaddict Ea fixed the issue surprisingly apparently when I had the ea subscription 1 year ago origin accidentally synced it insted of the sims 4 game I bought after the ea subscription messed up…
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@TTVTheNubShadow  Okay, keep AVG disabled for now, and make sure there are no Avast services running in the Task Manager.  (They'd be under background processes.)  Please let me know where exactly the install stops, and what happens when it does.  If you get an error message, please post a screenshot.

For whichever computer you want to troubleshoot on, please also run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

TTVTheNubShadow's avatar
TTVTheNubShadow
5 years ago
@puzzlezaddict Ea fixed the issue surprisingly apparently when I had the ea subscription 1 year ago origin accidentally synced it insted of the sims 4 game I bought after the ea subscription messed up…

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