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HaleiNae02's avatar
3 years ago
Solved

Sims 4 Insufficient Memory Error

Hi all,

I am having some issues with the Sims 4 after installing the new HS pack tonight. I uploaded my game and it gave me an error message saying that I have insufficient memory. However, when I read the website they suggested to read, it said that I needed about 4.0 GB of RAM and min. 10 GB of free space. I checked my PC and it says that I have 4.0 GB of RAM and 128 GB of free space, so I wonder what gives?

I just deleted all my saves and mods then put my visual settings to medium, restarted the game and it still gives me the error message. Anyone have any other advice to give or am I SOL?

Thanks.

  • @HaleiNae02  Sites like CYRI are highly misleading for Sims games.  Or rather, the source they use is misleading: EA publishes the requirements for the base game, or the base game and a particular expansion, not for running a bunch of packs together.  4 GB memory hasn't really been enough to run all Sims 4 content together in years, perhaps since Cats & Dogs came out or not too long after.

    In your case, your computer has 4 GB RAM installed, but the available memory is only 3.5 GB, with the rest set aside for the graphics chip's use.  (This is a good thing in general: the chip does need to borrow from main memory to do its processing, and this way it doesn't need to wait for the processor to free up that space.)  Between that and Windows 11, there isn't much left over for Sims 4.  This is why I suggested playing Sims 4 with nothing else running.

    Your dxdiag also shows the page file is almost completely used.  This isn't surprising: the page file is where excess in-use data is stored when there isn't enough RAM to go around.  Increasing the size of the page file may help somewhat.  This is a good guide:

    https://www.windowscentral.com/software-apps/windows-11/how-to-manage-virtual-memory-on-windows-11

    Try setting the initial size to 12200 and the max to 15000 if it'll let you, otherwise 12288 (three times 4 GB).  Then restart your computer and try playing, again with nothing else running aside from the EA App.

3 Replies

  • HaleiNae02's avatar
    HaleiNae02
    3 years ago

    Hello! I posted this back in August, switched over to EA and I got the same message again despite having enough memory (so it says) on the CYRI site.

    Here is the DxDiag that is requested. Thank you!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @HaleiNae02  Sites like CYRI are highly misleading for Sims games.  Or rather, the source they use is misleading: EA publishes the requirements for the base game, or the base game and a particular expansion, not for running a bunch of packs together.  4 GB memory hasn't really been enough to run all Sims 4 content together in years, perhaps since Cats & Dogs came out or not too long after.

    In your case, your computer has 4 GB RAM installed, but the available memory is only 3.5 GB, with the rest set aside for the graphics chip's use.  (This is a good thing in general: the chip does need to borrow from main memory to do its processing, and this way it doesn't need to wait for the processor to free up that space.)  Between that and Windows 11, there isn't much left over for Sims 4.  This is why I suggested playing Sims 4 with nothing else running.

    Your dxdiag also shows the page file is almost completely used.  This isn't surprising: the page file is where excess in-use data is stored when there isn't enough RAM to go around.  Increasing the size of the page file may help somewhat.  This is a good guide:

    https://www.windowscentral.com/software-apps/windows-11/how-to-manage-virtual-memory-on-windows-11

    Try setting the initial size to 12200 and the max to 15000 if it'll let you, otherwise 12288 (three times 4 GB).  Then restart your computer and try playing, again with nothing else running aside from the EA App.

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