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Anonymous's avatar
Anonymous
9 years ago
Solved

Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

I keep getting this message every time I try to play.  Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51] While I h...
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Anonymous's avatar
Anonymous
9 years ago

I keep getting this message whenever I open try to open the game:  Unable to start: The Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

 

 I have tried EVERYTHING on the other posts, even posts outside EA, but nothing is working. I bought Origin Access to play The Sims 4, but all I get is this error message. I

tried sharing The Sims 4 folder, I tried repairing the game through Origin, I renamed the folder, I ran it on Windows 8&7 compatibility mode, I moved the folder, I checked my 

task manager for any running processes, I restarted my computer several times, but NOTHING! I am trying to avoid reinstalling the game because my wifi is incredibly slow.

Any help would be appreciated because all I want to do is play the freaking game I paid for! The problem is not with Origin because all the other games are working fine.

                                                                                                                                                                                                                            [I am running Windows 10 BTW]

rsanna's avatar
rsanna
9 years ago

I had this problem myself and I figured out the culprit was my antivirus. I have Bitdefender and it kept blocking Sims from running. I had to go in and specifically allow the application (through safe files - Application access). This might not be the case for you; but I never found that solution myself when I had been searching.

  • PrittyBritty123's avatar
    PrittyBritty123
    9 years ago

    How do you do that because I have bitdefender and I don't know how to do what you said

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thanks so much! 100% this worked perfectly for me

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thank you! That fixed it. You're a godsent.

  • TanksAlotYT_YT_'s avatar
    TanksAlotYT_YT_
    8 years ago

    What, I have Malwarebytes how do you do that

  • AngelinRI14's avatar
    AngelinRI14
    Rising Newcomer
    6 years ago
    @rsanna ...thanks, forgot all about Bitdefender doing this time, went to check and it was blocked AGAIN!!
  • poozer11's avatar
    poozer11
    6 years ago
    @rsanna All these years later and I suddenly had the same problem! Did what you said and its all fixed! Thank you!
  • jenovotony's avatar
    jenovotony
    6 years ago

    For me, it was the antivirus. I have Windows 10 and Windows Defender was blocking it from opening. Go to your protection history in Windows Security and you will see the blocking activity there if this is the problem for you. Go to "Actions" to give access to the program.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      6 years ago
      Hi folks, while the error message is the same, the issues you're experiencing here would not be caused by the same thing this thread was discussing years ago so the advice may not be applicable. I'll lock this thread here.

      If you are on PC and experiencing a similar issue today please join a current PC thread discussing this (search bar is a great way to do this). If there isn't any, please feel free to create a new one for all to join and share advice. For Mac Catalina players, please join this thread: https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/m-p/8291917#M20883

      Thanks.

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