Sims 4 is already running

I'm currently in a bit of a panic. I don't know what to do anymore. I've tried everything, but nothing works. I haven't stopped searching. I've done everything I could find on forums and in videos. I even had to ask to chat gpt, which isn't something I usually do, but I'm so desperate that I did it. I contacted EA customer service, but no response.

I'm at my wit's end. I've spent so much money on packs that now I don't know what to do.

If anyone has any answers, please help me!

Thanks in advance 😭