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Anonymous's avatar
Anonymous
9 years ago
Solved

Sims 4 is downloading content that I didn't buy

Allright so I opened up sims 4 today after work and it started downloading not one but seven expansion packs that i NEVER purchased. Not that i don't want these expansion packs but I don't have the money to pay for all seven right now and want to know if there is a way to fix this.
Any help would be appropriated. Thank you
  • @wonderstruck8 Hi, thanks for the post. 

    I've taken a look at your account and I can see a lot of purchases made of Sims 4 content. It sounds like you didn't make these, so you should reach out to support, they can take a closer look.

    In Origin you can click "help" then Order History to see purchases made, if you need more info. 

    http://help.ea.com/en/article/contact-ea-help/

    As well as investigating the purchases, support can help to add additional security to your account if required. 

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  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    @wonderstruck8 Hi, thanks for the post. 

    I've taken a look at your account and I can see a lot of purchases made of Sims 4 content. It sounds like you didn't make these, so you should reach out to support, they can take a closer look.

    In Origin you can click "help" then Order History to see purchases made, if you need more info. 

    http://help.ea.com/en/article/contact-ea-help/

    As well as investigating the purchases, support can help to add additional security to your account if required. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @jaima12,

    I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. If your account has been compromised, please be sure to go through these security steps to the extent you're able. Once you've done that you can contact support so they can help re-secure the account, and if necessary they'll be able to pass this along to our Terms of Service team to investigate any bans as well.

     

    I'll close this thread out from here. Future readers, if you're experiencing a similar issue down the line please try the advice recommended in here to resecure your account and get in touch with our support team directly asap! 

    Thanks, 

    EA_Lanna

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