Forum Discussion
jpkarlsen
8 years agoHero (Retired)
Try resetting your user files as described in the factory reset described in this post:
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
If this works you can start to add stuff back such as your saves and Mods/CC a little at a time while testing the game to see if it still works.
Anonymous
8 years agoI just reverted my game back to factory settings but the bug isn't gone. I'm a little worried that the bug isn't fixable.
- jpkarlsen8 years agoHero (Retired)Are you saying that you still see a lot of savegames?
- Anonymous8 years ago
Not the old ones, just the saves from a test Sim that I made to see of the problem was solved. The old saves are gone.
- jpkarlsen8 years agoHero (Retired)
OK then we know it was the correct folder.
Please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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