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aucqz16dqw4c's avatar
aucqz16dqw4c
3 years ago

Sims 4 Keeps Being Temporarily Unable to Launch

I keep having episodes where The Sims 4 won't launch for an extended period of time. This doesn't happen every time, but at least a quarter of the time, when I try to launch TS4 in Steam or in Origin...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@aucqz16dqw4c  I was actually wondering how close to being full OneDrive is, for example 20 GB used out of 50 GB total.  However, your dxdiag shows signs of an issue with Windows, so regardless of the answer, it's a good idea to run a couple of checks on your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
  • Please post the result
  • Again, hit Windows key-X and choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again and choose PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Please post a new dxdiag when you're done.

aucqz16dqw4c's avatar
aucqz16dqw4c
3 years ago

DISM.exe /Online /Cleanup-image /Checkhealth:

Deployment Image Servicing and Management tool

Version: 10.0.19041.844

Image Version: 10.0.19044.2486

No component store corruption detected.

The operation completed successfully.

DISM.exe /Online /Cleanup-image /Restorehealth:

Deployment Image Servicing and Management tool

Version: 10.0.19041.844

Image Version: 10.0.19044.2486

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

sfc /scannow:

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

I also tried updating to Windows 11, but it didn't fix the problem so I reverted back to Windows 10.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @aucqz16dqw4c  The next time this happens, please try playing while your computer is completely offline.  Restart first, then open Origin or the EA App (whichever you're using at the moment), put it in offline mode, and disable wifi and/or disconnect the ethernet cable.

        In case you're wondering, there are no errors in your dxdiag, I mean none at all, which could be due to your having reinstalled Windows 10.  But please let me know how much time passed between when you reverted to 10 and when you ran the dxdiag, as well as whether you tried to play Sims 4 in between those steps.

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