@aucqz16dqw4c Please let me know how full OneDrive is.
@aucqz16dqw4c The next time this happens, please try playing while your computer is completely offline. Restart first, then open Origin or the EA App (whichever you're using at the moment), put it in offline mode, and disable wifi and/or disconnect the ethernet cable.
In case you're wondering, there are no errors in your dxdiag, I mean none at all, which could be due to your having reinstalled Windows 10. But please let me know how much time passed between when you reverted to 10 and when you ran the dxdiag, as well as whether you tried to play Sims 4 in between those steps.
@puzzlezaddict I just tried playing it offline during an episode of not being able to play it, and it didn't work.
I'm afraid it's been so long since I went to Windows 11 and back to Windows 10 that I've completely forgotten the exact dates when I ran the dxdiag and re-installed Windows 10.
@aucqz16dqw4c The dxdiag has a timestamp right at the top, and your second one was run the same day as you posted it.
Do you use a third-party antivirus, and if so, which one? When you can't play, does it show that Sims 4 has been blocked or quarantined; does it help to disable the antivirus completely?
Additionally, are there any associated errors in the Reliability Monitor? Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
For any instance you can't play, please look for an error that happened at exactly the time you tried to launch the game. If you see one, double-click its name, copy the info you see, and paste it here. If you don't find an error, check back in an hour or so—the RM doesn't always update right away. If you still don't see an error, that's also useful info: it means the game was likely blocked from running, for example by an antivirus, as opposed to instantly crashing.
