Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
I too am having the same problem. I've tried taking out all the CC, repairing and even re-installing but no luck. It crashed again.
Post a DxDiag as described above.
Oh dear and I don't understand all the information in regards to system requirements..... I'm wondering what I would need to update..... Would it be wiser to just get a new laptop...?
Could you please tell me if this is the same with my laptop? Thank you in advance 🙂
So I am having the same problem... I'm guessing it has something to do with how I split my drive or something? I'm running a 2016 Macbook Pro bootcamped with Windows 10
You have a lot of bluescreen errors. You need to figure out the cause of these. Normally these are caused by faulty drivers or Hardware.
Google how to troubleshoot bluescreen errors.
The bluescreen errors are caused by me playing Sims 4, hence why I am here. I recently downloaded Cats and Dogs and that is when the BSOD's began.
Thanks for taking the time to help me... if there is any help possible, other than restoring to a strict Macbook.
I'm also having trouble with my game crashing. I've attached my DiDax. Would you mind taking a look?
@JessicaLeeduncan
Your PC only has 64 MB Dedicated Memory (graphics), instead of the minimum 128 MB. Toshiba Satellite sounds like a laptop, so there's big chance you cannot upgrade your graphics. What you could try is to update your graphics driver. Google update intel HD graphics driver, Intel should have drivers on their homepage.
No guarantee that it'll work though, I hope for the best!
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Hi, I just got the Cats & Dogs expansion pack and ever since then I keep getting crashes after around 15-30 minutes of playing the game.
I experience the same problem, I disabled and enabled mods/custom content but they still end up crashing.
Here's my DxDiag:
Please inform me what I need to do to fix the crashes. Thank you.
Hi @xdsadistic
Do you get an error or does the game just crash?
Try updating your graphics driver. You have both a graphics card and an integrated graphics chip, make sure to use the Nvidia card, and update that.
https://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/
(your intel chip meets the minimum requirements but you should be able to play the game on higher settings with the nvidia card, and cause less problems)
You can also try removing the Mods folder all together just to make sure thay have nothing to do with it. Like copy it to the desktop for the time being 🙂
Good luck!
Hi, I have the same problem, my game keeps crashing at random points whenever I play and it's really getting annoying. My DxDiag is attached, I hope someone can help me, thanks! 🙂
I get the same problem too after installed Cats & Dogs
Like Dianetti you are low on free disk space on C:
Please try to repair your game. Open Origin rightclick on the Sims 4. Select repair.
If you have any Mods/CC also remove these temporarely to see if they are the cause.
Please help! I just redownloaded Sims 4 and I also bought Cats and Dogs. My computer is up to date and says that it can handle the game. I have lots of storage space. Everytime I play, I get 30 seconds into build mode for houses and it all freezes and crashes, telling me i have to close my game! PLEASE help, this game means so much to me.
You have a 32bit OS. Cats & Dogs requires 64 bit. Also your graphics and CPU are not powerful enough.
Please see this:
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC/td-p/6420780/jump-to/first-unread-message
this is my dxdiag and I have the same problem; when I start trying to make a dog it keeps freezing then crashes and the screen becomes white and I get a pop up saying something is blocking graphics or something
same as most people here. Your specs are below the specs of the EP.
If you have the means, get a better computer, otherwise remove the EP. You can try get a refund through support.
What is an EP? I don't really know alot about laptops and my family doesn't have enough money to get a new laptop anyways
Hi! Ive just installed Sims4 Cats and Dogs and my game keeps crashing. Ill play for a little, then the game will just freeze but i can still hear sounds, but i cant click anything. Am i below the minimum requirements??
Your Graphics do not meet minimum requirements for the expansion. Your drivers are a year old updating to the newest may help. https://downloadcenter.intel.com/
hi im having a similar problem, my game crashes after a bit of playing and i cant click anything and have to restart my laptop. How can i fix this??
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