Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
I'm also having trouble with my game crashing. I've attached my DiDax. Would you mind taking a look?
@JessicaLeeduncan
Your PC only has 64 MB Dedicated Memory (graphics), instead of the minimum 128 MB. Toshiba Satellite sounds like a laptop, so there's big chance you cannot upgrade your graphics. What you could try is to update your graphics driver. Google update intel HD graphics driver, Intel should have drivers on their homepage.
No guarantee that it'll work though, I hope for the best!
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