Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

Sims 4 keeps crashing after installing cats and dogs

Product: The Sims 4 Platform: PC Which language are you playing the game in? English How often does the bug occur? Half of the time What expansions, game packs, and stuff packs do you have instal...
pc
Anonymous's avatar
Anonymous
8 years ago

this is my dxdiag and I have the same problem; when I start trying to make a dog it keeps freezing then crashes and the screen becomes white and I get a pop up saying something is blocking graphics or something 

crinrict's avatar
crinrict
Hero+
8 years ago

Hi @TayraDavies12

same as most people here. Your specs are below the specs of the EP. 

If you have the means, get a better computer, otherwise remove the EP. You can try get a refund through support.

  • Anonymous's avatar
    Anonymous
    8 years ago

    What is an EP? I don't really know alot about laptops and my family doesn't have enough money to get a new laptop anyways 

    • CMeki's avatar
      CMeki
      Hero (Retired)
      8 years ago

      @TayraDavies12

      EP stands for Expansion Pack, which in this case refers to Cats&Dogs. 

      So in easy language: Your computer is too weak to run Cats&Dogs.

      Options:

      • Remove the expansion pack and/or try to get a refund
      • Play the game but avoid the things that make your game crash (making dogs for example - adoption might still be possible)

      To get a refund you usually have to contact EA within 24 hours and if you started the game yesterday you might want to hurry

      https://help.ea.com/en/refund/

    • crinrict's avatar
      crinrict
      Hero+
      8 years ago

      Hi @TayraDavies12

      Then I would contact support and try get a refund for cats & Dogs. As the expansion packs is a DLC, you can't get a refund through the refund page. You need to contact them.

        

      Game advisors can be found through live chat or call-back

      1. https://help.ea.com/en/contact-us/ 
      2. Click on the orange NEXT button
      3. Select a platform
      4. Click on the orange NEXT button
      5. Select a topic and describe your problem in a few words
      6. Click on the orange NEXT button
      7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

      In Details here: How to contact a Game Advisor

      • Anonymous's avatar
        Anonymous
        8 years ago

        I didn't buy cats and dogs, my friend did but we share an origin account so whatever she gets downloads onto my computer and it works for her computers so I think I just need to get a new laptop or is there anything else I can do to strengthen my laptop?

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