Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

Sims 4 keeps crashing after installing cats and dogs

Product: The Sims 4 Platform: PC Which language are you playing the game in? English How often does the bug occur? Half of the time What expansions, game packs, and stuff packs do you have instal...
pc
Anonymous's avatar
Anonymous
8 years ago

What is an EP? I don't really know alot about laptops and my family doesn't have enough money to get a new laptop anyways 

crinrict's avatar
crinrict
Hero+
8 years ago

Hi @TayraDavies12

Then I would contact support and try get a refund for cats & Dogs. As the expansion packs is a DLC, you can't get a refund through the refund page. You need to contact them.

  

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
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  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor

  • Anonymous's avatar
    Anonymous
    8 years ago

    I didn't buy cats and dogs, my friend did but we share an origin account so whatever she gets downloads onto my computer and it works for her computers so I think I just need to get a new laptop or is there anything else I can do to strengthen my laptop?

    • crinrict's avatar
      crinrict
      Hero+
      8 years ago

      Account sharing is not allowed and against the TOS. You can't expect support on EA's site if you didn't buy the game.

      Sorry.

      • Anonymous's avatar
        Anonymous
        8 years ago
        Oh I never knew that tbh. So the only solution is to get a better computer?

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