Forum Discussion

Anonymous's avatar
Anonymous
11 years ago
SolvedApproved

Sims 4 keeps crashing during gameplay

My game is constantly crashing, like every ten minutes so I have to save every 5 mins. Do you have any idea why this happens? I really need to fix this it's so annoying.. Also Ipaid 79 euros for the premium version.

------------------

System Information
------------------
Time of this report: 10/2/2014, 20:16:37
Machine name: SÉRGIOSIMOES-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: N56VM
BIOS: BIOS Date: 04/13/12 18:39:38 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8078MB RAM
Page File: 3195MB used, 12958MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

pc
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    2012 is to old of drivers for the HD4000 to play this game properly, sticking to my guns :P

    They must be updated.  Try the automated tool.

    http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

    If it says you have to use ASUS's drivers, then uninstall the current ones restart and now try the Generic Intel ones again from the exe.

    ---

    Still no?

    https://downloadcenter.intel.com/

    Go through the drop down menues filling in your system info and the next screen choose OS.  Compare what you came up with what I linked.. if we both came to the same conclusion on driver it really needs then you can FORCE that driver on using the .ZIP version of the drivers.

    How To:

    http://www.intel.com/support/graphics/sb/CS-033915.htm

    ---------------------

    If your laptop has a nVidia Graphics Card in it... then we need to focus on nVidia drivers.  The DXdiag only listed the HD4000... googling the model of your laptop it probably has an nvidia card in it to... so we probably went down the wrong path

     http://www.nvidia.com/Download/index.aspx?lang=en-us

    If the DXDiag has an nvidia card in it, it's buried at the bottom of the file... pastebin works good for dxdiags

8 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Can you list your Display section of your DXdiag too?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14771043&REV_09
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC314C
    Native Mode: 1920 x 1080(p) (59.999Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver File Version: 8.15.0010.2696 (English)
    Driver Version: 8.15.10.2696
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/2/2012 09:28:16, 8087040 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4226-11CF-5056-7B34B7C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0166
    SubSys ID: 0x14771043
    Revision ID: 0x0009
    Driver Strong Name: oem6.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2696😛ci\ven_8086&dev_0166&subsys_14771043
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14771043&REV_09
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC314C
    Native Mode: 1920 x 1080(p) (59.999Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver File Version: 8.15.0010.2696 (English)
    Driver Version: 8.15.10.2696
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/2/2012 09:28:16, 8087040 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4226-11CF-5056-7B34B7C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0166
    SubSys ID: 0x14771043
    Revision ID: 0x0009
    Driver Strong Name: oem6.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2696😛ci\ven_8086&dev_0166&subsys_14771043
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

  • PlayerMagali's avatar
    PlayerMagali
    11 years ago

    same here ...

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: TS4.exe
    Application Version: 1.0.732.20
    Application Timestamp: 54235775
    Fault Module Name: TS4.exe
    Fault Module Version: 1.0.732.20
    Fault Module Timestamp: 54235775
    Exception Code: c0000005
    Exception Offset: 00d2ff66
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 11274
    Additional Information 1: 4d1c
    Additional Information 2: 4d1c6062a03e88868c0a265ff073e717
    Additional Information 3: 7597
    Additional Information 4: 7597d80fdbc3d05a6dc86d1de17f38e8

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Thank you so much but it wont let me install on my pc ☹️ it says "it's not valid for your computer"

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    2012 is to old of drivers for the HD4000 to play this game properly, sticking to my guns :P

    They must be updated.  Try the automated tool.

    http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

    If it says you have to use ASUS's drivers, then uninstall the current ones restart and now try the Generic Intel ones again from the exe.

    ---

    Still no?

    https://downloadcenter.intel.com/

    Go through the drop down menues filling in your system info and the next screen choose OS.  Compare what you came up with what I linked.. if we both came to the same conclusion on driver it really needs then you can FORCE that driver on using the .ZIP version of the drivers.

    How To:

    http://www.intel.com/support/graphics/sb/CS-033915.htm

    ---------------------

    If your laptop has a nVidia Graphics Card in it... then we need to focus on nVidia drivers.  The DXdiag only listed the HD4000... googling the model of your laptop it probably has an nvidia card in it to... so we probably went down the wrong path

     http://www.nvidia.com/Download/index.aspx?lang=en-us

    If the DXDiag has an nvidia card in it, it's buried at the bottom of the file... pastebin works good for dxdiags

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Thank you so much the problem it's fixed 🙂

    I do have a nVidia Graphics Card, just needed to update my driver.

    Thank you now I can play my game with no worries!!!

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