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Karoudraws's avatar
3 years ago

Sims 4 keeps crashing my computer even after factory reset

Hi, 

I have had this issue for months now with no fixing. As soon as I turn on the Sims, within the next few minutes (time differs) it suddenly freezes my whole computer. Monitor turns black, fans go wild, and I have to force it to shut down. It doesn't do it with any other games. I've tried reinstalling the Sims, checking the temperatures, even doing a whole factory reset on the computer, to no avail. I've been playing for years, I have all the expansions, and I have never had this issue before. I can also play more intensive games on my PC without it causing issues. 

I've added my DxDiag as a file here, and here's the crash that appeared in the CrashDump : https://www.mediafire.com/file/seohkbe2htzbv25/RuntimeBroker.exe.8152.dmp/file


Hope that I can find a solution here, thank you!

4 Replies

  • @Karoudraws  I apologize for the late reply.  It looks like your post was caught by the spam filter and spat out later, which unfortunately does not bump it to the top of the forum, so we can miss it among the already-read posts.

    Anyway, I'll look at your crash dump later today when I have access to Windows, but in the interim, what temperatures did you see when you checked?  Did you look at both CPU and GPU, what tool did you use, and did you notice any other warnings?

  • Karoudraws's avatar
    Karoudraws
    3 years ago

    Please don't apologize! Thank you so much for the help. 

    I cannot remember the exact temperatures of my GPU and CPU, but I remember checking them through Afterburner as I opened the game, and trying to put the fans at a higher speed as well as keeping my computer a little bit more open. It did not make a difference. It could be that it is overheating, but it would seem odd that it works fine with other fairly intensive games (and that it worked fine for years before)
    I also did a deep clean of the inside. 

    Furthermore, I have on multiple occasions found that the "nvlddmkm EVENT ID 14" happened at the same time as the crashes in the Event Viewer. I've read that people have had computer freezes due to it, but I have not found anything related to the Sims 4...


  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Karoudraws  While I don't know exactly what that error means, "nvlddmkm" is part of the Nvidia graphics driver, so I'd definitely suggest doing a clean uninstall and reinstall of the driver.  First though, please run a couple of basic checks on your Windows system files, in case there's anything that needs to be cleaned up.

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Here's how to clean-uninstall and reinstall a graphics driver:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

  • Karoudraws's avatar
    Karoudraws
    3 years ago

    I thought so. I've already tried the clean resinstall of the driver, as well as a complete factory reset of the computer... 

    The /Restorehealth was completed successfully, as did the other scan : "Windows Resource Protection did not find any integrity violations."

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