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meganm2019's avatar
meganm2019
Rising Newcomer
5 months ago

SIMS 4 KEEPS CRASHING ON LAPTOP.

Please help! im useless with tech but recently my game has just completely refused to stay on and will crash shortly after loading into a game.

This is my laptops DxDiag

 

2 Replies

  • meganm2019  Did your laptop really come with only 4 GB RAM installed?  If not, if it's supposed to have more, something is wrong with one of the modules, because the dxdiag is reporting only 4 GB installed.  That would be the first issue to address here.

    The Sims 4 crashes in your dxdiag could be related to the game running out of memory as well.

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