Forum Discussion

6 years ago

Solved

Sims 4 keeps crashing when loading up my household

My game keeps crashing when I'm trying to load up my household. I've tried deleting my cache, repairing the game, and uninstalling and reinstalling everything. I don't play with any mods or CC. Pleas...

crinrict
6 years ago
@adkinsemma Try moving them to a different house in the same save then.

Sounds like something is corrupt so if you have patience, you can try several scenarios to see if you find what's causing it.

If not and you're fine with abanononing the save, you can also do that.

crinrict

Hero+

6 years ago

Hi @adkinsemma

does it only crash on a certain household or all of them ?

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

adkinsemma
6 years ago
@crinrict
It's only doing it with my one household I have saved. I just tried creating a new household and moved them in just fine.
I've added the txt file to this post
DxDiag Info.txt75 KB
- crinrict
  Hero+
  6 years ago
  @adkinsemma If it's just one family, then it probably has more to do with the family then the specs.
  
  Did you create them yourself ? What happens if you upload them to the gallery and download into a new save. Does the game also crash when you load that ?
  - adkinsemma
    6 years ago
    @crinrict Yes, I created them myself. I just tried what you suggested and it didn't crash. Should I just abandon my original household?