SIMS 4 KEEPS CRASHING!
Right, so I had sims4 downloaded on my laptop for about a year now and so far there have been no major problems. I've currently played 200+ hours on there and I know many other "Simmers" that have pl...
Forum Discussion
Hi@Scizzie
I've moved your post from the Pogo board to the SIMS 4 board to ensure you receive the best possible assistance for your issue.
Please review the information in this thread as it may contain the solution to your issue: [FAQ] Sims 4 Crashes
If you are still in need of assistance please reply back and provide the information outlined in the above linked thread.
Thanks, Just 
Tip: To easily locate your posts click on the drop-down indicator next to
your screen name at the top right of the page, then select Profile.
AHQ volunteer helper and moderator. I am not an EA employee.
If an answer has helped you, please click accept solution as it may help others.
If you're happy with someone's response, reward them by clicking on "XP".
Tagging @crinrict
I really appreciate the help, thank you.
So I accessed the link you provided and was later sent to this page:
http://help.ea.com/en-us/help/the-sims/the-sims-4/the-sims-4-system-requirements
I was then re-directed to the 'Can you run it' programme and according to that programme I am unable to run The Sims 4 on my laptop.
I don't FULLY understand what the problems are and what I can do to fix them.
've had my game since May 2015 and haven't experienced problems with crashing until recently.
I can give you the information that I received from the programme as to why the game isn't working to standard and would appreciate it if you could help me figure out why my game isn't working.
I am still reading through the page that you linked and checking to see if anything listed there relates to my issues however I thought It was necessary to inform you of this.
Once again thank you for your help 🙂
--Sorry, your computer does not meet the minimum specifications required to run this product. Please review the details below for more information.
| Features: Minimum attributes of your Video Card | ||||||||||||||||
|
CPU
|
Your processor does not meet the requirements. You have more of a net book which is not suitable for gaming.
So yeah, I would agree with that. You need a stronger machine to play the game.
ok...thanks for the information, but...what am I supposed to do about that?
Sorry if this comes across as mean, but It's not as if I can buy a better device to play the sims4 on, I just don't have that kind of money, and frankly buying a different device JUST for playing games seems relatively...well "dumb" if you ask me...that and the fact my parents would never agree to something like that either.
If that really is the only solution, I probably won't be able to play the sims4 anymore, or at least not properly, and that really sucks because, as previously stated, I've had the game for over a year and UNTIL a few months back, haven't received any crashing issues, so I assume my processor had been fine since before then...maybe it was because of game updates? I don't know...
In case you need to ask, I have the 'LENOVO ideapad 100-15IBY'
If there's a better solution than magically summoning a new device out of thin air 😳, please speak up, any help would be great.
I'm not trying to come off as mean here, I'm just extremely annoyed at the fact that the BEST solution is something I am not currently able to do, and probably won't do for a good few years...laptops and computers aren't cheap you know...especially those with higher processors...£200+ actually...and I'm not the richest of people...😬
You could try updating drivers, that might help a bit. But other than that your current device just doesn't meet the minimal requirements.
What you could do it take your device to a computer shop and ask them what it would cost, to upgrade your computer to the minimal requirements.
You can print, or write down the information that came out of the 'can you run it'. It might be cheaper to upgrade your device than to get a new one.
If you feel like you might get in to gaming more, and play other games than The Sims 4, I would put a nice gaming device on your next wishlist so your parents can get you that.
Updating your drivers would be the first thing you should try. It might just help!
http://support.lenovo.com/ > Drivers & Software let Lenovo detect your Serial Number and see what comes out.
@Scizzie When the requires minimum requirements that does mean the game won't play. Quite often the game will play but may stop working for no reason at anytime. In your case your computer does not have enough dedicated video memory. This is where data for your display is put before you see the screen. The higher the resolution the more video memory you need. Many integrated video chips when playing graphical games do not have enough video ram to display on the screen. The process to display computer screens is very complex and beyond the scope of this post. Minimum game requirements are just that minimum. These requirements are usually very low and may not always support games that have addins such as The Sims games. One possibility is your computer is over heating and the computer shuts down the software to prevent hardware damage. While your computer may be a nice student/business computer it seems to lack the power to run graphical games.
hth
Thanks for that.
I've uninstalled the game and got in contact with someone from EA and explained the situation.
They're going to see if I can get my money back for the game, being as I didn't know the device I used to play it on wasn't able to run the game correctly and I only experienced the problem, after the 30 day money back guarantee that was available when I purchased the game.
I have no means to play The Sims anymore, I've experienced enough problems with this game and the games prior to know that this is too much hassle for what these games are worth.
Again, many thanks.
I'm gonna leave this forum as "Unsolved" cause, well my problem wasn't really "solved" so to say,
however I'm willing to offer XP for those who helped me realise what was going wrong.
so at least the people who spared some time to help me get something good out of this...
And to those people who did help,
Thank you.
Community Highlights
- EA_Cade9 months ago
Community Manager
