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KifkifJobcim's avatar
KifkifJobcim
6 years ago

Sims 4 keeps crashing

Hey My Sims 4 and 3 keeps crashing. Here is my DXDiag - UO Trace Utility. Is there something wrong? I play already on windowed mode and the lowest graphics without mods or CC.  Thanks!
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@KifkifJobcim  Your laptop's hardware is pretty weak for both games, and depending on which packs you have installed, the load might be more than the computer can handle.  With Sims 3 in particular, the game doesn't scale down very well—even on the lowest settings, it can still tax underpowered computers enough to cause crashes even without any other in-game issues.  I don't know for sure that's what's happening though, since your dxdiag doesn't list any Sims 3 errors.  That's not a sign of a problem—a dxdiag will only list the last ten errors regardless of when they happened.

For Sims 4, it looks like you're one patch level behind.  So please update before doing anything else.

For either game, please let me know if you've noticed a pattern to when the crashes happen: if they're right away or after you've been playing for a while; when you're doing something in-game, e.g. using CAS or building; when something happens in live mode.

  • KifkifJobcim's avatar
    KifkifJobcim
    6 years ago
    @puzzlezaddict Wel I updated my SIms 4 so no problems. Well the patern is really wierd, it can go few gameplay sessions for both normal and suddenly crashing during the gameplay, sometimes it freezes and sometimes out of nowhere.
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @KifkifJobcim  It may be that the game is crashing because your hardware is temporarily overwhelmed by the demands on it, although it's hard to say for sure.  It could be a combination of factors too.  As a hypothetical example, maybe it starts to rain or snow, and that weather is harder to render, but it's only too much for your graphics card to handle if there are also a lot of sims or objects on the current lot.  This kind of thing is more common in Sims 3 than Sims 4, but it can happen in either game.

      If you'd like, you can do some hardware monitoring, or set your laptop to create a crash log whenever an app crashes.  In either case, you'd play normally until you saw a crash, then upload the info for me to see.  Let me know if you'd like to do either or both.  But it's entirely possible that there won't be anything obvious that can be addressed.

      Also, there's more than enough free space on your hard drive, so don't worry about that.

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