5 years ago
Sims 4 keeps crashing
Hey My Sims 4 and 3 keeps crashing. Here is my DXDiag - UO Trace Utility. Is there something wrong? I play already on windowed mode and the lowest graphics without mods or CC. Thanks!
@KifkifJobcim The important information isn't language-specific, so it's fine. Both games are crashing with an access violation, meaning that they each attempted to access memory in a location or in a way that wasn't allowed. This can happen for many reasons, some of which are related to the specific program or its data, and some of which are more general system issues.
There have been a number of recent issues with Sims 4 that cause crashes that look like the ones in your dxdiag, and like the information you attached in your last reply, which is why I suggested updating and waiting for the game to crash again. The crash info you uploaded is from before the latest patch, so it would be more useful to know how the game behaves now that you've updated. Sims 3 isn't being updated, of course, so there's nothing useful to do except maybe run a repair: open your Origin game library, right-click on the Sims 3 icon, and select Repair. While you're at it, go ahead and repair Sims 4 too, since it doesn't take long and occasionally helps.
For both games, please test in a clean user data folder. Move the Sims 3 and Sims 4 folders in Documents\Electronic Arts to your desktop, and each game will create a new one the next time it loads. Your saves and other content will be intact in the old folders but won't be read by the game. The point is to keep things as simple as possible, to see whether these issues are related to user data or something else. If, when playing in these new folders, you create saves or builds or other content you want to keep, you can later combine it with the data in your old folders. But leave that for later.
When you're ready to test, please enable crash dumps, and if and when the game crashes, find the related dump and upload it. Here's how:
It's fine if you play for a couple days with no crashes, and in fact that's useful information. Just let me know when you do get a crash, and what was happening in-game at that point.
After I repaired Sims 3, I start to play it, loaded the game, but it crashed when I loaded the family. No crash dialogue (never got that)
Here is the link: https://we.tl/t-pNbvT9YAsE
@KifkifJobcim Given the error in your crash log, which is the same error as in your earlier error reports (for both games), please start by uninstalling and reinstalling the 2005 x86 version of the VC++ runtimes, which is the version Sims 3 uses. Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2005 Redistributable, and click it to see the option to uninstall. Then download a new one from Microsoft:
https://www.microsoft.com/en-us/download/details.aspx?id=26347
For Sims 3, you only need the x86 version. Sims 4 uses both the x86 and x64 versions of the 2010 and 2013 VC++ runtimes, so when troubleshooting Sims 4, you can repeat the above process for those four versions, and download new copies here:
https://www.microsoft.com/en-us/download/details.aspx?id=8328
https://www.microsoft.com/en-us/download/details.aspx?id=13523
https://www.microsoft.com/en-us/download/details.aspx?id=40784
Please also run the .NET repair tool, which should fix any issues with .NET 3.5, which Sims 3 uses, among other earlier versions. It's a Microsoft product as well.
https://www.microsoft.com/en-us/download/details.aspx?id=30135
Although the documentation doesn't mention it, all of these work fine in Windows 10.
Once you've reinstalled the VC++ runtime and run the .NET repair tool, restart your computer, and temporarily disable any antivirus software you have. I'm not suggesting you do this permanently, just that it's a useful test. Try to play Sims 3 again, and let me know what happens.
Finally, please link me the software download page for your laptop. To make sure you're on the correct page (which it's much harder for me to find, without your laptop in front of me), please go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your operating system if necessary, and you'll land on the download page. Please link it here, so I can compare driver versions with what you have installed. The page itself doesn't have any information about your own laptop, just your model.
https://support.hp.com/us-en/drivers/selfservice/hp-250-g6-notebook-pc/15747807/model/15747879?sku=4WV70ES
This is my computer. The rest I did but my laptop couldn't install the last one for sims 4.
@KifkifJobcim You couldn't install the VC++ 2013 runtimes? Please post a screenshot of the error you get when you try. It's fine that the error's in Dutch.
Let me know how Sims 3 runs now too.