2 years ago
Sims 4 Keeps Crashing
Hello all, I am hoping someone can help me. My Sims 4 game keeps crashing. Usually this is after about 2 minutes of gameplay, but sometimes happens sooner. There is no common denominator that I can...
@busypixie Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I have the same problem, this is my info
@SCAlves61 The only Sims 4 crash in your dxdiag lists a patch level that's several months old. Please update the game if you haven't already. If it won't update, clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open the App game library, click Sims 4, and select Manage > Repair.
If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know how it runs.
If you get another crash, please let me know when in the process of trying to play, for example on the initial loading screen or when your sims are traveling.
Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically while playing in the clean user folder. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hello again @puzzlezaddict and apologies for the delayed reply. I have now run the dxdiag and attached. Thank you!
EDIT: As above, you asked someone else to run this other report, so I have completed that in advance in case it assists.
Source
The Sims™ 4
Summary
Stopped working
Date
18/10/2023 7:03 PM
Status
Report sent
Description
Faulting Application Path: A:\Origin\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.101.290.1030
Application Timestamp: 64f13304
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.32.31332.0
Fault Module Timestamp: efff39ad
Exception Code: c0000005
Exception Offset: 00000000000012db
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 3081
Additional Information 1: ee2c
Additional Information 2: ee2c0150c1d7cde3322fc6182c66cb64
Additional Information 3: e764
Additional Information 4: e7647cdbea09ee5f2afcd0c6301f9a39
Extra information about the problem
Bucket ID: 7dd68bfeed9a0ec424050654a2d67872 (1442566216221096050)
@busypixie Your dxdiag shows that Sims 4 is crashing because of an issue with a component of the VC++ 2015-2019 runtimes, or one of them anyway. That's the same error as you found in the Reliability Monitor. The dxdiag also lists some generic Windows errors, so it's best to start there. Please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the VC++ error, please uninstall your current 2015 and newer copies and reinstall the newest versions. Hit Windows key-i, select Apps, scroll down to hte Microsoft Visual C++ Redistributables, click on any version dated 2015 or newer, and uninstall. All of these are interchangeable to some degree, but the older ones are not, so don't touch anything from 2013 or earlier.
Download the 2022 runtimes, both x86 and x64, from Microsoft:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
You can skip the ARM version, which is for a different class of device. Install the runtimes, then restart your computer before trying to play Sims 4.
Hello @puzzlezaddict, to start, here was my initial message. I will now restart to complete the other steps you provided.
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
The Sims 4 will not stop crashing on my new PC and Ive tried everything. Can you see if my DxD is telling me anything? I bought my pc just to play sims.