Sims 4 Keeps Crashing
Hello all, I am hoping someone can help me. My Sims 4 game keeps crashing. Usually this is after about 2 minutes of gameplay, but sometimes happens sooner. There is no common denominator that I can...
Forum Discussion
@busypixie Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hello again @puzzlezaddict and apologies for the delayed reply. I have now run the dxdiag and attached. Thank you!
EDIT: As above, you asked someone else to run this other report, so I have completed that in advance in case it assists.
Source
The Sims™ 4
Summary
Stopped working
Date
18/10/2023 7:03 PM
Status
Report sent
Description
Faulting Application Path: A:\Origin\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.101.290.1030
Application Timestamp: 64f13304
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.32.31332.0
Fault Module Timestamp: efff39ad
Exception Code: c0000005
Exception Offset: 00000000000012db
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 3081
Additional Information 1: ee2c
Additional Information 2: ee2c0150c1d7cde3322fc6182c66cb64
Additional Information 3: e764
Additional Information 4: e7647cdbea09ee5f2afcd0c6301f9a39
Extra information about the problem
Bucket ID: 7dd68bfeed9a0ec424050654a2d67872 (1442566216221096050)
@busypixie Your dxdiag shows that Sims 4 is crashing because of an issue with a component of the VC++ 2015-2019 runtimes, or one of them anyway. That's the same error as you found in the Reliability Monitor. The dxdiag also lists some generic Windows errors, so it's best to start there. Please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the VC++ error, please uninstall your current 2015 and newer copies and reinstall the newest versions. Hit Windows key-i, select Apps, scroll down to hte Microsoft Visual C++ Redistributables, click on any version dated 2015 or newer, and uninstall. All of these are interchangeable to some degree, but the older ones are not, so don't touch anything from 2013 or earlier.
Download the 2022 runtimes, both x86 and x64, from Microsoft:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
You can skip the ARM version, which is for a different class of device. Install the runtimes, then restart your computer before trying to play Sims 4.
Hello @puzzlezaddict, to start, here was my initial message. I will now restart to complete the other steps you provided.
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.@puzzlezaddict I completed all steps in order, however the error still occurred. Here is the new one:
Source
The Sims™ 4Summary
Stopped workingDate
18/10/2023 7:31 PMStatus
Report sentDescription
Faulting Application Path: A:\Origin\Origin Games\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.101.290.1030
Application Timestamp: 64f13304
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.36.32532.0
Fault Module Timestamp: c94bf788
Exception Code: c0000005
Exception Offset: 000000000000153e
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 3081
Additional Information 1: ee2c
Additional Information 2: ee2c0150c1d7cde3322fc6182c66cb64
Additional Information 3: 3326
Additional Information 4: 3326a333c497230b961cc6054d0739fcExtra information about the problem
Bucket ID: 2a5eec553581bfd2deff5bfdd6853aca (2233605085982964426)@puzzlezaddict I have since re-updated any drivers, disabled in game overlays from NVIDIA, and have allowed all app options in my antivirus for TS4. Is it in my best interest to completely uninstall and reinstall the game?
EDIT: I also uninstalled my antivirus in case this was blocking it, but the exact same issue persisted.
