my game keeps crashing and i am at a loss at how to get it workiong right. ive tried taking out all mods and cc and have made a new sims 4 folders, tried repairing the game, tried on dx9, tried lowering the graphics in game. not sure what else to try, any ideas? any advice would be welcome.

@ChAoTiCxDrEaMeRz These errors are the same as before: an "illegal instruction" and a generic access violation. Do you have any overclocks enabled? If you manually overclocked a component, or used a tool to do it for you (even GeForce Experience has a built-in overclocking setting), please remove that and try again. And please confirm that CPU Turbo Boost, or whatever it's called, and XMP are still disabled. If that doesn't help, or isn't relevant, it's worth doing a repair install of Windows just to make sure the issue isn't coming from the OS. Here's how (option two): https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/#Two This is a relatively quick process, and it shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.

sims 4 keeps crashing | EA Forums

10 Replies

puzzlezaddict
Hero+
4 months ago
@ChAoTiCxDrEaMeRz Please try disabling XMP and CPU Turbo Boost, both in your computer's BIOS. XMP should be easy to find; CPU Turbo Boost will likely be hidden deep within the Advanced settings. They may have slightly different names as well, for example another user with an Asus board said XMP was labeled DOCP for some reason. Point is, get both settings, then test Sims 4 again, in DirectX 11 mode.

If this helps, you can look for a BIOS update for your motherboard. Updates to fix stability issues on this platform have been rolling out for a couple months now, but not every board has received one. I can't tell in your case because your dxdiag doesn't list your exact model, but if you google the model number, you'll find the Asus support page along with drivers and other software. Your current BIOS version is 1402.

If this doesn't help, please test a new save in another clean Sims 4 folder. If that doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
ladyjynx
3 months ago
i tried that and its still crashing here, i think i did it right. here is the dxdiag after doing that, thank you for helping me, i am at a loss with this.
DxDiag.txt126 KB
puzzlezaddict
Hero+
3 months ago
@ChAoTiCxDrEaMeRz Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

Please continue to use a clean Sims 4 folder (nothing of your previous content in it), and keep XMP and CPU Turbo Boost disabled for now.

If you get yet another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the clean boot. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
ladyjynx
3 months ago
i did the reliability monitor test and it just has sims 4 stopped working, it the only thing for 30 mins, it doesn't show anything else happening around that time
ladyjynx
3 months ago
i tried it again and here4 is what it says
Source
The Sims™ 4
Summary
Stopped working
Date
‎11/‎13/‎2024 4:18 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.110.311.1020
Application Timestamp: 67254662
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.110.311.1020
Fault Module Timestamp: 67254662
Exception Code: c000001d
Exception Offset: 0000000000ed1142
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3502
Additional Information 2: 35028281360bf3d13239eb9c29f1fcf0
Additional Information 3: 04b4
Additional Information 4: 04b48fec91b116ec43c16b49e147504b
Extra information about the problem
Bucket ID: 37c13d66d5b421aaa8d04878f6d3c552 (1788008736440436050)
ladyjynx
3 months ago
the one before said this
Source
The Sims™ 4
Summary
Stopped working
Date
‎11/‎13/‎2024 3:31 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: BEX64
Application Name: TS4_x64.exe
Application Version: 1.110.311.1020
Application Timestamp: 67254662
Fault Module Name: StackHash_01af
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_72_FROM_ntdll+0x00000000001601B4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 01af
Additional Information 2: 01af0da996963c0061e11532c507b234
Additional Information 3: baaf
Additional Information 4: baaf4a380dc65f14c154324e05ab4e62
Extra information about the problem
Bucket ID: 0b9fa7634af17df150a8d5a1fba2ead1 (1200444192382446289)
puzzlezaddict
Hero+
3 months ago
@ChAoTiCxDrEaMeRz The older error (last one you posted) looks like the typical errors from ReShade/GShade or some Razer apps. So if you have any of these, please uninstall them and try again.

The newer error is a bit strange—I don't see it much in Sims 4. Since it happened in a clean boot, the next step would be to do a clean uninstall and reinstall of Sims 4 and the EA App, as described here:

https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

To cover multiple possibilities, please reinstall the game on D. I realize it's a slower drive than C, but this is a helpful test.
ladyjynx
3 months ago
i did all the clean boot then redownloading ea app and sims 4 on drive D, its still crashing, i am so at a loss here
Source
The Sims™ 4
Summary
Stopped working
Date
‎11/‎14/‎2024 4:50 PM
Status
Report sent
Description
Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.110.311.1020
Application Timestamp: 67254662
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.110.311.1020
Fault Module Timestamp: 67254662
Exception Code: c000001d
Exception Offset: 0000000000df944b
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3a00
Additional Information 2: 3a0050e4b1c93a4b804084049c6b00c2
Additional Information 3: f951
Additional Information 4: f951ea29bf4da143247f1f9e1deefe36
Extra information about the problem
Bucket ID: a2904b047497ffdbe026766551ef13d0 (1163747731260249040)
ladyjynx
3 months ago
went thru those steps again and this is the reliability monitor after it crashed again
Source
The Sims™ 4
Summary
Stopped working
Date
‎11/‎14/‎2024 6:45 PM
Status
Report sent
Description
Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: BEX64
Application Name: TS4_x64.exe
Application Version: 1.110.311.1020
Application Timestamp: 67254662
Fault Module Name: StackHash_3fd8
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_6A_FROM_ntdll+0x00000000001601B4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3fd8
Additional Information 2: 3fd82bdabd335a9ea7167c6cf85c2fa1
Additional Information 3: 0e08
Additional Information 4: 0e08c54350747ac06093e442b2fcd599
Extra information about the problem
Bucket ID: 426ee8e6b57a631b8c256bdbd1df6e68 (2028145799063367272)
puzzlezaddict
Hero+
3 months ago
@ChAoTiCxDrEaMeRz These errors are the same as before: an "illegal instruction" and a generic access violation. Do you have any overclocks enabled? If you manually overclocked a component, or used a tool to do it for you (even GeForce Experience has a built-in overclocking setting), please remove that and try again. And please confirm that CPU Turbo Boost, or whatever it's called, and XMP are still disabled.

If that doesn't help, or isn't relevant, it's worth doing a repair install of Windows just to make sure the issue isn't coming from the OS. Here's how (option two):

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/#Two

This is a relatively quick process, and it shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.

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sims 4 keeps crashing

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