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StKow's avatar
StKow
2 years ago

Sims 4 keeps crashing

My game doesn't work anymore. It began around the end of May. When I start the game, the main menue loads allright. But after that the game starts loading and after a few seconds the sound gets "st...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@StKow  Just in case this is a sound issue, please disconnect all sound devices and restart your computer, then try to play either through the built-in speakers or without sound at all.  If you get another crash, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please continue to test in a clean Sims 4 user folder, with no mods or custom content, at least for now.

StKow's avatar
StKow
2 years ago

Disconnecting the speakers didn't help.

I am testing on a clean install without any mods or cc.

I enclose the dxdiag.txt to this reply. There is a lastCrash.txt in the Sims 4 folder, but it won't let me upload that here.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @StKow  Your dxdiag doesn't list any obvious issues, nor does it list any Sims 4 crashes.  So please trigger another crash, then look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    • StKow's avatar
      StKow
      2 years ago

      Hello @puzzlezaddict,

      there is a sims4 related error in the reliability monitor:

      Quelle
      The Sims™ 4

      Zusammenfassung
      Nicht mehr funktionsfähig

      Datum
      ‎09.‎07.‎2024 01:45

      Status
      Der Bericht wurde gesendet.

      Beschreibung
      Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_DX9_x64.exe

      Problemsignatur
      Problemereignisame: APPCRASH
      Anwendungsname: TS4_DX9_x64.exe
      Anwendungsversion: 1.107.151.1020
      Anwendungszeitstempel: 665a58a3
      Fehlermodulname: d3d9.dll
      Fehlermodulversion: 10.0.22621.3672
      Fehlermodulzeitstempel: f116474d
      Ausnahmecode: c000001d
      Ausnahmeoffset: 00000000000482b3
      Betriebsystemversion: 10.0.22631.2.0.0.256.48
      Gebietsschema-ID: 1031
      Zusatzinformation 1: af00
      Zusatzinformation 2: af003b527f5bafbfc8f3901b12283248
      Zusatzinformation 3: 2256
      Zusatzinformation 4: 22564f6d27767e57546385a9252ac935

      Weitere Informationen über das Problem
      Bucket-ID: c05d7bc2b12cafc6da64d3d8e22f4f21 (1901877871118339873)

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