My sims 4 randomly freezes before completely crashing with the blue screen of death. Only happens when playing the sims and all diagnostic say everything is normal. /no mods are downloaded but multiple expansions. I have included the dxdiag report. Please help id appreciate it! Thank you!
@Indifference3232 I don't see any BSODs in your dxdiag, but that doesn't necessarily mean anything—the dxdiag only lists the most recent ten Windows error reports, and it's not uncommon to see a few generic (and possibly meaningless) errors every time you start your computer. But that does mean you'll need to go looking for more information.
First, please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to play Sims 4, and if you get a crash, BlueScreen or other, look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent crash while playing Sims 4. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Keeps happening to me too. Getting fed up now cos I keep forgetting to save!! Iv repeated the same things loads..
@lucylocks82 Are you getting BlueScreens too, or is only Sims 4 crashing? If you use mods or custom content, have you tested without the Mods folder? You don't need to save your progress.
If mods and custom content aren't the problem, please run a dxdiag and attach it to a reply here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
