Sims 4 Keeps Freezing

I updated my graphics driver to the most recent driver. But when I tried to DDU, in order to use it I have to create an account. And that comes with a fee. I don't want to spend more money as I already spent so much on the games already.

So I stopped all the apps from running in my background, and then ran as an administrator after the update. However, it froze seconds later. Is there any other way to fix this that doesn't require me to spend more money on the game?

Thanks for your help!

---

@puzzlezaddict wrote:

@Thornheart1992  The issue is likely the driver for your graphics chip.  Since your laptop is so new, it's best to keep using the driver that HP supplies, but you likely already have the newest driver.  So you'll need to do a clean uninstall and reinstall.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your operating system (Windows 10 build 1903) if necessary, and download the newest graphics driver for your laptop, except don't download a driver for Windows 10 build 2004 if you see one.  (Anything for build 1903 or 1909 should be fine, but 2004 is different enough that it might possibly be an issue.)  If you're not sure what you're looking at, feel free to link me the driver download page.  It doesn't have any info about your own computer, just your specific model.

Otherwise, download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3067

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:

Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:

In the blue box, choose GPU, then Intel if it's not already showing.  Then click Clean and Restart (red box).

Once your computer has rebooted, now back in normal mode, run the driver install as an admin: right-click on the download and select "Run as administrator."

Reboot again, go back online, and see whether the game works normally.  If not, let me know.

---

---

@puzzlezaddict wrote:

@Thornheart1992  The issue is likely the driver for your graphics chip.  Since your laptop is so new, it's best to keep using the driver that HP supplies, but you likely already have the newest driver.  So you'll need to do a clean uninstall and reinstall.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your operating system (Windows 10 build 1903) if necessary, and download the newest graphics driver for your laptop, except don't download a driver for Windows 10 build 2004 if you see one.  (Anything for build 1903 or 1909 should be fine, but 2004 is different enough that it might possibly be an issue.)  If you're not sure what you're looking at, feel free to link me the driver download page.  It doesn't have any info about your own computer, just your specific model.

Otherwise, download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3067

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:

Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:

In the blue box, choose GPU, then Intel if it's not already showing.  Then click Clean and Restart (red box).

Once your computer has rebooted, now back in normal mode, run the driver install as an admin: right-click on the download and select "Run as administrator."

Reboot again, go back online, and see whether the game works normally.  If not, let me know.

---