Sims 4 Keeps Freezing
Hello, My sims 4 game keeps freezing. I have no mods, and I just bought the game two days ago. I've updated and repaired the game but it didn't work. I also tried running it as an administrator. I'...
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@Thornheart1992 DDU is free. When I went to the same page I linked and clicked "Official Download Here" towards the bottom of the page, I could download without paying or doing anything else. (And I don't have any kind of membership.)
There are definitely video driver errors in your dxdiag—the error code is clear—so the driver itself has to be eliminated as the source of the issue before doing anything else. DDU is the best way to do that.
@puzzlezaddict I see what you mean. I downloaded the DDU and did the reboot. When I tried to launch the game, it opened as if it was on a web page box. It made several strange beeping sounds and the was frozen for a bit. Then it crashed. I got a message from Origin stating that "Origin has encountered a serious problem and must close.
Then my computer gave me a message that a restart is required to finish setting up "Intel Graphics Command Center" back on my device.
And when I restarted my laptop, a window popped up that I attached.
@puzzlezaddict I tried running the game again. First there's no sound. After a few minutes of waiting a video screen popped up to show the trailer for an expansion pack. That's when the sound came on. But it sounds different than it did before. And the game is also open on a window screen.
Is there a way to fix this? I attached an photo of what it looks like. I'm not sure why this is happening.
@Thornheart1992 Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
For the game in a window, you can switch among fullscreen, windowed fullscreen, and windowed modes in the graphics settings in game options. If the setting doesn't stick, that's a different issue. And if you keep having issues with the game, please run another dxdiag so I can see the new driver and look for new errors.
@puzzlezaddict I disabled Origin in-game a while back because I read somewhere it could help with the freezing.
I changed the window settings. It worked. Thank you! I tried going online, but I keep getting the message "unable to go online. One or more of the Sims online services is currently offline. Try again later." I'm assuming it has to do with the servers as a whole and not specifically just my game.
I'll play some time today and let you know if it's still freezing and if I'm still unable to go online. If so, I'll send another DxDiag. Thanks again!
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