Sims 4 Keeps Freezing
Hello, My sims 4 game keeps freezing. I have no mods, and I just bought the game two days ago. I've updated and repaired the game but it didn't work. I also tried running it as an administrator. I'...
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@puzzlezaddict I tried running the game again. First there's no sound. After a few minutes of waiting a video screen popped up to show the trailer for an expansion pack. That's when the sound came on. But it sounds different than it did before. And the game is also open on a window screen.
Is there a way to fix this? I attached an photo of what it looks like. I'm not sure why this is happening.
@Thornheart1992 Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
For the game in a window, you can switch among fullscreen, windowed fullscreen, and windowed modes in the graphics settings in game options. If the setting doesn't stick, that's a different issue. And if you keep having issues with the game, please run another dxdiag so I can see the new driver and look for new errors.
@puzzlezaddict I disabled Origin in-game a while back because I read somewhere it could help with the freezing.
I changed the window settings. It worked. Thank you! I tried going online, but I keep getting the message "unable to go online. One or more of the Sims online services is currently offline. Try again later." I'm assuming it has to do with the servers as a whole and not specifically just my game.
I'll play some time today and let you know if it's still freezing and if I'm still unable to go online. If so, I'll send another DxDiag. Thanks again!
@Thornheart1992 Yes, there's scheduled maintenance going on right now. Check back in a few hours, and if you still can't go online, clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
@puzzlezaddictRight. That's what I thought. Thanks!
So, I played for about 45 minutes and it was fine. But then the game froze and I had to shut off my computer. ☹️ I attached the DxDiag report.
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