(wrong button, I don't have the problem)
Is the cable with your laptop the original HP cable?
Is everything updated?
Yes, the cable is original equipment and everything is updated. When not playing the game, the laptop is on 24/7 and is rock solid.
Is sims the only game you have issues with ? Did you run a hardware check ?
Yes, I stressed the hardware and everything seems fine. The Sims game is the only game for now on the laptop.
The problem: the laptop kept going to sleep when launching SIMs4
Tech support: your system won't be able to play the software
Me: load SIMs4 then quickly do Ctrl Alt Del and kill Origin.
Result: SIMs4 plays perfectly and no more laptop going to sleep.
Everyone-thanks so much for trying to help and offering suggestions. While my solution may not be the best, at least for now the game is playable.
Whatever works. Very strange.
Do you have a Nvidia Graphics Card ?
Also could you accept a solution post if this is now solved for you, thanks
