Sims 4 Kits not showing up...again
it's getting seriously old that every time there is a new kit that drops the ea app claims its downloaded and the sims 4 says i own it but it doesn't show up as installed content in game. this has ha...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi @TheSpaark & @ArthieLefort,
We did have an issue yesterday with downloading and accessing the two new kits- but that issue should now be resolved.
If you're still unable to access your kits today, please be sure to let me know so we can take a look with you.
@EA_Solaire I am having the same issue, just purchased and downloaded the two new kits about thirty minutes ago, but they won't show up in game.l despite restarting. What should I do?
Thanks
- EA_Solaire
In the EA app, if you right-click The Sims game tile, go to Manage-> Manage Add-Ons, are you seeing an option there to install these kits, or are they already showing as installed?
I have the same issue and the EA App says its installed
@DKittii Try clearing the EA App's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open My Collection, hover over the Sims 4 icon, click the three dots, and select Repair. Then click Sims 4, select Manage > Manage Add-ons, find the kits on the list, and see if you can download them now.
If that doesn't help, please list your current game version. Load the game to the Main Menu, where you can choose to load a save or start a new one, and look in the lower-right area of the screen, or along the bottom. Please list the entire version number, i.e. 1.xx.xxx.xxxx.
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