Forum Discussion
3 years ago
I have the same issue and the EA App says its installed
puzzlezaddict
3 years agoHero+
@DKittii Try clearing the EA App's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open My Collection, hover over the Sims 4 icon, click the three dots, and select Repair. Then click Sims 4, select Manage > Manage Add-ons, find the kits on the list, and see if you can download them now.
If that doesn't help, please list your current game version. Load the game to the Main Menu, where you can choose to load a save or start a new one, and look in the lower-right area of the screen, or along the bottom. Please list the entire version number, i.e. 1.xx.xxx.xxxx.
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