Sims 4 Kits not showing up...again
it's getting seriously old that every time there is a new kit that drops the ea app claims its downloaded and the sims 4 says i own it but it doesn't show up as installed content in game. this has ha...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi @TheSpaark & @ArthieLefort,
We did have an issue yesterday with downloading and accessing the two new kits- but that issue should now be resolved.
If you're still unable to access your kits today, please be sure to let me know so we can take a look with you.
@EA_SolaireHello, i just bought the two new kits and am having the same problems as the people in this threat. I tried all the sollitions above but it didn't help. I really hope you can tell me about another sollution because i'm really excited about the kits and they were a small present for myself.
Ps. Since dowloading the kits and them not showing up i have been playing the game. But now i also seem to not get acces to the gallery anymore. It just keeps trying to connect and i have never had to wait more the a few seconds now it has been a few minutes and it's still loading. Could these issues have a connection?
@henkinarocks While you're waiting for a reply from EA_Solaire, you can try the other suggestions in the first post of this thread:
For reference, the folder for Simtimates is labeled SP38, and Bathroom Clutter is SP39.
For the Gallery issue, please see the first post in this thread:
Thank you so much for your response, i will try it tomorrow!
@puzzlezaddict So i wanted to try the method of uninstalling the kits but when i went to the EA games file in the program files it's empty? The Electronic Arts folder is full, but EA play says that my install location in C:\Program Files\EA games (which is empty)
Should i edit the install location in EA play to C:\Program Files\Electronic Arts?
@henkinarocks If you originally installed Sims 4 through Origin, its location is probably this:
Program Files (x86)\Origin Games\The Sims 4
The EA App installs into Program Files\EA Games by default, but it doesn't move already-installed games to that location.
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