Forum Discussion

TheSpaark's avatar
TheSpaark
3 years ago

Sims 4 Kits not showing up...again

it's getting seriously old that every time there is a new kit that drops the ea app claims its downloaded and the sims 4 says i own it but it doesn't show up as installed content in game. this has ha...
pc
Historicgal's avatar
Historicgal
3 years ago

I tried everything that was mentioned so I looked in my program files and it still showed Sims 4 being Origin although I uninstalled it. So just now I uninstalled my game started my launcher again and I'm installing the EA version of the game and all my pack, kits and everything is now installing. Origin is now off my computer and Sims 4 is in the EA folder with the Sims 3 game where it is suppose to be.  Others may want to try this also and it may work for them also.

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Hey all, 

We are currently investigating this issue to determine the root cause, if you could share with us an EA Error Report ID, it would greatly aide us in narrowing down the specific issue occurring here 🙂 

From inside the EA app:

  1. Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
  2. Choose the Type of problem you’re having.
  3. Tell us about the issue you’re having in the Description of problem box.
    • If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) box.
    • You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
  4. Check the box next to Share diagnostic information when report is submitted.
  5. Click Submit report and wait for it to complete.
  6. Post your Report ID here.

Thanks!

  • steffiianne92's avatar
    steffiianne92
    3 years ago

    7c71b699-45b2-4df0-b303-b0569abd6195 that's my report number, I'm having the same issue!

  • steffiianne92's avatar
    steffiianne92
    3 years ago
    @EA_Cade 7c71b699-45b2-4df0-b303-b0569abd6195 that's my report number I'm having the same issue.
    -thanks
  • loihna's avatar
    loihna
    2 years ago

    00aaa4b1-8946-44da-80c9-4dc093403b04

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @loihna  What content isn't installing, and what happens when you try?  Please post a screenshot of the error message.  This particular thread is old in terms of EA App updates, and the issues have shifted somewhat since then.

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