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mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

Sims 4 Kits showing in library but unable to download or repurchase

This has been an ongoing problem, and so far EA Help has been unable to help me.  I purchased two Sims 4 kits, Bathroom Clutter and Simtimates Collection Kit many months ago, however, Paypal charg...
pc
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago
Hi @mysticjewelz74,

So sorry for the runaround. Taking a look at this right now and I think we've got it sorted for you.

Can you check the EA app to see if the kits show as purchasable now?
  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    Hello, no they are still appearing in my library and can't be purchased still

    • EA_Cade's avatar
      EA_Cade
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hi @mysticjewelz74,

      Can you get any screenshots of the app showing that they aren't purchasable please?

      We would also like to get an error report ID from you if you don't mind. 

      • mysticjewelz74's avatar
        mysticjewelz74
        New Rookie
        3 years ago

        I also have several Error Reports, 139757530 being my most recent. 

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