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mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

Sims 4 Kits showing in library but unable to download or repurchase

This has been an ongoing problem, and so far EA Help has been unable to help me.  I purchased two Sims 4 kits, Bathroom Clutter and Simtimates Collection Kit many months ago, however, Paypal charg...
pc
mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

Hello, no they are still appearing in my library and can't be purchased still

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @mysticjewelz74,

Can you get any screenshots of the app showing that they aren't purchasable please?

We would also like to get an error report ID from you if you don't mind. 

  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    I also have several Error Reports, 139757530 being my most recent. 

    • EA_Cade's avatar
      EA_Cade
      Icon for Community Manager rankCommunity Manager
      3 years ago
      Hi @mysticjewelz74,

      Thanks for the screenshot, I can't access your case data over the forums however, could you share the Report ID string here?
      • mysticjewelz74's avatar
        mysticjewelz74
        New Rookie
        3 years ago

        No problem.  Can you guide me through on how to do that please?

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