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mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

Sims 4 Kits showing in library but unable to download or repurchase

This has been an ongoing problem, and so far EA Help has been unable to help me.  I purchased two Sims 4 kits, Bathroom Clutter and Simtimates Collection Kit many months ago, however, Paypal charg...
pc
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago
Hi @mysticjewelz74,

Thanks for the screenshot, I can't access your case data over the forums however, could you share the Report ID string here?
mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

No problem.  Can you guide me through on how to do that please?

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