Forum Discussion

New Rookie

3 years ago

Sims 4 Kits showing in library but unable to download or repurchase

This has been an ongoing problem, and so far EA Help has been unable to help me. I purchased two Sims 4 kits, Bathroom Clutter and Simtimates Collection Kit many months ago, however, Paypal charg...

mysticjewelz74

New Rookie

3 years ago

No problem. Can you guide me through on how to do that please?

puzzlezaddict

Hero+

3 years ago

@mysticjewelz74 This guide that EA_Cade linked earlier shows how to create an error report:

https://help.ea.com/en-gb/help/ea/ea-app/run-ea-error-report/

The report ID will be somewhat long, like those you can see in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-launched-in-Czech-Reinstalled-game-now-only-gives-me-3/m-p/12473403#M249577

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,487 PostsLatest Activity: 33 minutes ago

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