I have opened my game, and both Bathroom Clutter Kit and Simtimates Collection Kit are now showing as Unowned in my EA app Library, however when I try to purchase them, I get a message saying that there is a problem processing my request and to try again later.
@EA_Cade Yesterday I noticed that the two kits were listed as Unowned, when I opened my Sims4 Game, and as you can see, I tried to buy them, but then I got a message saying there was an issue. (See first two screenshots.) But according to the EA App, the two kits are still showing as In Library.
Community ManagerCommunity ManagerHeya @mysticjewelz74
I've been speaking with some of our engineers on this and we're wondering if this may be the Windows registry holding onto that disabled code.
Could you try these steps please and let me know if you see a change?
Install CCleaner: https://www.ccleaner.com/
Then:
hi @EA_Cade I did as suggested above, and used the program, uninstalled both the game and EA App, and have reinstalled as advised, and as you can see from today's screenshot, the two Sims4 kits are still appearing in my EA App Library.
Community Manager@EA_Cade Hi, I am just wondering if you might have an update ? 🙂
Community Manager@EA_Cade hopefully they can find a soloution to the problem soon
Hi @EA_Cade just checking in to see if there is any progress in finding a solution?
Hi @EA_Cade I was wondering if this is still being looked into please, as I have not heard anything for several weeks
Community Manager
