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lilielise9's avatar
8 months ago
Solved

sims 4 lagging all of a sudden

Hello, my game's been acting up all day and I hope someone will help me.

So my game has always been very smooth, used to NEVER lag, I even played yesterday and everything worked perfectly. But this morning I opened my game as usual and the game became unplayable. I play on the ultra settings but even after lowering my settings to the lowest ones, the game was still laggy and unplayable. I use a 8gb RAM laptop and I know it is not the best, but my laptop is very very good to play games and has always run the sims very very smoothly with no lags, ever. I have all dlcs, I have a 500Mb mods folder (yes I already tried to remove it), I removed the game from my computer and reinstalled it (still lags the same), I downloaded a memory optimizer which frees RAM space I think? I also looked up some reddit threads and the ea answers hq, tried some stuff people recomended but nothings seems to work! I attached a Diag file and I'm thanking every person who will try to help me.

  • @lilielise9  Thanks for posting a dxdiag.  Yours shows that iTunes is throwing errors, so please try disabling it before you play.  Please also run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    For the Sims 4 issue, does it help to play immediately after restarting your computer, with nothing else (including iTunes but also other background apps) running?  Is a new save affected too?  I'm not saying you need to abandon your current save, only that this is a useful comparison.

1 Reply

  • @lilielise9  Thanks for posting a dxdiag.  Yours shows that iTunes is throwing errors, so please try disabling it before you play.  Please also run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    For the Sims 4 issue, does it help to play immediately after restarting your computer, with nothing else (including iTunes but also other background apps) running?  Is a new save affected too?  I'm not saying you need to abandon your current save, only that this is a useful comparison.

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