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logydavyjones's avatar
logydavyjones
6 years ago
Solved

Sims 4 Laggy/Jerky Gameplay

Short version: I got an Origin update, then after the update I had to reinstall drivers to make the game even run, and now my game is too laggy to play. Full story: My game was working perfectly fin...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @logydavyjones  The problem, or at least the most pressing one, is obvious: your graphics card doesn't have a proper driver.  So your computer is defaulting to the Microsoft Basic Display Driver, and that driver doesn't handle games very well.

    It's easy enough to download a new graphics driver from HP though.  Go to this site:

    https://support.hp.com/us-en/drivers/laptops

    Enter your serial number, and look for the appropriate entry/entries under "Driver-Graphics."  You'll specifically want the newest driver for 1903, which is your Windows build.  If you're not sure which option to choose, feel free to link the driver page here.  It doesn't have any information about your own computer, just the make and model.  I would link you the page directly and show you which driver you'd need, but HP makes it difficult to find exactly the right page without the serial number.

    At any rate, install the driver, launch the game, quit, and check the config.log again.  Instead of this:

    Name (driver): Microsoft Basic Render Driver
    Name (database): [Found: 0, Supported: 1]

    you should see something like "Radeon Vega 8 Graphics" and [Found: 1, Supported: 1].  Let me know if you don't.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@logydavyjones  The problem, or at least the most pressing one, is obvious: your graphics card doesn't have a proper driver.  So your computer is defaulting to the Microsoft Basic Display Driver, and that driver doesn't handle games very well.

It's easy enough to download a new graphics driver from HP though.  Go to this site:

https://support.hp.com/us-en/drivers/laptops

Enter your serial number, and look for the appropriate entry/entries under "Driver-Graphics."  You'll specifically want the newest driver for 1903, which is your Windows build.  If you're not sure which option to choose, feel free to link the driver page here.  It doesn't have any information about your own computer, just the make and model.  I would link you the page directly and show you which driver you'd need, but HP makes it difficult to find exactly the right page without the serial number.

At any rate, install the driver, launch the game, quit, and check the config.log again.  Instead of this:

Name (driver): Microsoft Basic Render Driver
Name (database): [Found: 0, Supported: 1]

you should see something like "Radeon Vega 8 Graphics" and [Found: 1, Supported: 1].  Let me know if you don't.

luvpups08's avatar
luvpups08
6 years ago

Will this work for a Toshiba laptop too?????? I have product number:  PSPN2U-003003 and serial number: -----

edited to remove serial number; you don't want that kind of information public.  -puzzlezaddict

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @luvpups08  There are plenty of reasons the game would lag, not all of which can be addressed.  From your product number, your laptop's hardware is a bit weak for the game, especially if you have some of the more demanding expansion packs installed.  So please list those packs (you can exclude game or stuff packs); please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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