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CatBuzzz's avatar
CatBuzzz
New Novice
3 months ago

Sims 4 Launch and Playtime causes Internet Connection on PC to die completely.

Hi there!  I hadn't played in a little while and so bought some packs today to get back into it. Noticed that upon launch my internet connection went down. So restarted the router, unplug - wait 1...
ea app
never cc or mods
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

CatBuzzz​  Please run a couple of basic checks on your Windows system files:

  • Click Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, click Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here


Restart your computer, click Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Please also clear the EA App's cache and repair the game afterwards.

  • CatBuzzz's avatar
    CatBuzzz
    New Novice
    3 months ago

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    Is the message! I'm just completing the other steps now :)

    • CatBuzzz's avatar
      CatBuzzz
      New Novice
      3 months ago

      I completed the final steps, launched the game and still have the issue. Internet on the machine goes down, and then comes back when the game is closed!

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