@puzzlezaddict Raport ID: e8f44d16-a9b8-4730-a504-c3c8d9156a75.
Again after repairing the game using the EA app, the game language has been changed from English to Czech. Only this time, after uninstalling and re-downloading, there is no English language. As you can see in the attached screenshots, the app is in English. I would like to play The Sims 4 in English as before.
Two weeks have passed since a message posted by EA_CADE. I still can't play in English. I'm tired of problems with the EA application and bugs in The Sims 4. I was waiting to play during the long weekend in Poland. I'm lucky anyway, unlike others, because I can play in my native language. However, I don't want to play in Polish. I am learning the language by playing in English. As others have suggested on this thread, I reported the lack of English using Chat. A Game Advisor told me the problem is known and global. Unfortunately, Game Advisor couldn't help me. I don't want to sound dramatic, but I'm giving up on the Sims 4 and other EA games. The impossibility of playing TS4 in English is the last straw for me. Remember that I have all The Sims 4 add-ons (expansion packs, game packs, stuff packs, and kits).
I am so so so sorry to hear that, and yet I am not surprised by your decision at all. This is supposed to be entertaining. However, with each installment of the franchise the problems grow. What was supposed to let you have some fun after a long day becomes yet another reason to be frustrated.
I did fix my game in the end, but before I did that, I reached out to technical support personally. Every email was sent by a different consultant (I am not quite sure they were as proficient in English as one would expect) and when I described my problems with The Sims 4 they said they would look into my SIMS 3 problems (I had none and now I'm scared to run the game) and then I got a message that my Sims 3 game is now okay. So... nobody even understood my problem.
Again, I am so sorry. I don't like playing in Polish because the translated game is a little bit awkward. It's sad to hear you were robbed of an experience you should be able to have even though you paid for the product.
