Sims 4 launches in Czech

I have exactly the same problem as @izabla94 

In December, after the update, I also had an error occurring so I repaired the game but it switched the language to English (I used to play in Polish for YEARS) and that was the only language available to install the game in. Frustrating but fine, I can play in English since I didn't find a solution. 

Now, after Feb 27th update, I also received a message about an error occurring and not being able to launch the game. I repaired it and launched it but it was in Czech. I don't speak Czech at all, therefore I can't play at all. I uninstalled it and installed it again, and then the error reoccurs. I repaired it again, and it launched in Czech AGAIN.

Please help 

I have exactly the same problem as @izabla94 

In December, after the update, I also had an error occurring so I repaired the game but it switched the language to English (I used to play in Polish for YEARS) and that was the only language available to install the game in. Frustrating but fine, I can play in English since I didn't find a solution. 

Now, after Feb 27th update, I also received a message about an error occurring and not being able to launch the game. I repaired it and launched it but it was in Czech. I don't speak Czech at all, therefore I can't play at all. I uninstalled it and installed it again, and then the error reoccurs. I repaired it again, and it launched in Czech AGAIN.

Please help 

Hi @KarolinaMc & @magdadance 

Could you please attach a screenshot to your post of the current available language options you're seeing in the app? 

Hello,

So the photos are attached but it's a vicious cycle. It says I can download it in English (which is not ideal anyway, I was able to play in Polish until the update in December) but when I download it, the error (photo attached) appears. Then I click “repair” the game, and I am able to open it but it's in Czech. 

This is a bit frustrating since I spent so much money on all the DLCs and now I'm not only unable to play in my native language, but I can't play at all.

I hope there will be a solution

Thank you 

@KarolinaMc 

Thanks for those details, please run an EA Error Report following the steps here and attach your Report ID in this thread for me so we can look into this further. 

Thanks @EA_Solaire 

I ran an EA error Report. Report ID: 87eb565b-888c-403d-ad0d-8d0865365963 

Hi @EA_Solaire 

Any updates? Now I cannot launch the game at all. 

Thanks 

@EA_Solaire any updates please? 

I still can’t play the game I spent so much money on. 

@KarolinaMc 

The team is currently investigating this issue- I'll be providing updates in this thread as I receive them. 

@EA_Solaire Any updates? It's been a few weeks now and I can't play.