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MandaMooHere's avatar
MandaMooHere
5 years ago

Sims 4 loads only a black screen and constantly freezes

So since the last pack came out, my game hasn’t worked at all even after the update. When I try to launch the game, it pops up a black screen and a cursor with the loading on it then it will change t...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@MandaMooHere  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit.  Let me know either way.

If you can't play in the clean folder, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

MandaMooHere's avatar
MandaMooHere
5 years ago
@puzzlezaddict Also, I forgot to add that I tried the other things you said and they didn't change anything. And I was able to find one driver that needed updated with the Device Manager, it was called "USB Composite Device."

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